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Best Corporate Citizen Award 2012
   
BCCA Winners  
Front Row L-R: The Right Honourable Dr Denzil Douglas, Prime Minister of St Kitts and Nevis, Ms Joanne Charles - Assistant General Manager - Bank of Saint Lucia, 2012 Best Corporate Citizen Among ECCU Commercial Banks;
Sir Edmund Lawrence - Managing Director, St Kitts-Nevis-Anguilla National Bank
Back Row L-R: Mr Keith Johnson, Managing Director - Republic Bank (Grenada) Ltd; Honourable Sir K Dwight Venner, Governor - Eastern
Caribbean Central Bank; Mr Bernard Thomas - Chief Financial Officer, National Bank of Dominica Ltd


The aim of the ECCB Best Corporate Citizen Award for commercial banks is for commercial banks which operate within the Eastern Caribbean Currency Union to demonstrate their corporate responsibility to the society and environment.

Good Corporate Citizen Awards are presented to the banks that are adjudged to have executed their corporate social responsibilities to the highest level in the areas of: Educational Development, Community Outreach and Social Services, Environmental Awareness, Sports, Cultural Development, Customer Service and Financial Education and Empowerment.

The Best Corporate Citizen Award is presented to the overall winner.

Outline of winning entries (booklet)

   
Bank of Saint Lucia Ltd - 2012 Best Corporate Citizen Among ECCU Comnmercial Banks
The ceremony was held at the ECCB Headquarters on 7 November 2012, following the presentation of the
17th Sir Arthur Lewis Memorial Lecture.
Bank of Saint Lucia

Bank of Saint Lucia

The Bank of Saint Lucia Ltd also received Good Corporate Citizen Awards for Educational Development,
Community Outreach and Social Services and Sports.
National Bank Dominica
Republic Bank
The Republic Bank (Grenada) Ltd received the
Good Corporate Citizen Awards for Environmental
Awareness and Financial Education and Empowerment
  The National Bank of Dominica Ltd received the Good
Corporate Citizen Awards for Cultural Development and
Customer Service

Judging Criteria
To be eligible for the Good Citizen Award and Best Corporate Citizen Award, banks must have programmes or initiatives
that demonstrate sincerity, corporate social responsibility and have a positive impact on the community or country.
Educational Development
•  Scholarship assistance offered to citizens Support of adult education programmes  •  Comprehensive and affordable
student loan programmes Promotion of computer literacy  •  Provision of career guidance for school leavers  •  Contribution to research initiatives
BANK OF SAINT LUCIA - 2012 Good Corporate Citizen Award for Educational Development

Community Outreach and Social Services
Donations to church, civic groups, community organisations  •  Assistance to social welfare institutions such as
orphanages, nursing homes etc  •  Programmes for the disabled and physical accessibility (e.g. ramps)  •  Initiating or
participating in programmes for the youth, elderly, unemployed, homeless and other vulnerable persons
  •  Programmes to promote health and wellness

BANK OF SAINT LUCIA LTD - 2012 Good Corporate Citizen Award for
Community Outreach and Social Services
Environmental Awareness • Participation in recycling, beautification or clean-ups of the community • Assistance in
disaster preparedness and response • Preservation of historic landmarks and artifacts and green areas • Company
policies and practices ensure ethical and responsible conduct of business
REPUBLIC BANK (GRENADA) LTD - 2012 Good Corporate Citizen Award for Environmental Awareness

Sports • Support of local athletes through sponsorships of individuals, teams and leagues •enhancing talents and
skills of atheletes through training and technical support • Participation as a team in sports leagues

BANK OF SAINT LUCIA LTD - 2012 Good Corporate Citizen Award for Sports
Cultural Development • Sponsorship of carnival, concerts, music, art, dance, literary pursuits etc • Participation in
carnival, concerts, music, art, dance, literary pursuits etc • support of programmes to promote cultural development and
preservation of cultural heritage
NATIONAL BANK OF DOMINICA LTD - 2012 Good Corporate Citizen Award for Cultural Development

Customer Service • Clearly stated policies and best practices promoting customer service excellence • Customer
feedback programmes/customer satisfaction surveys • Code of business ethics • Customer appreciation programmes,
giveaways, special rates etc • Commitment to customer service excellence via the continued development of staff though
ongoing training •improvement of facilities and ervices: Internet banking, ATM services, senior citizens services

NATIONAL BANK OF DOMINCA LTD - 2012 Good Corporate Citizen Award for Customer Service

Financial Education and Empowerment • Initiatives to promote better understanding of products/services offered
by financial sector • Outreach programmes promoting entrepreneurship, savings and investments •provision of small
business credit and advisory services • initiatives to educate citizens about asset management and protection

REPUBLIC BANK (GRENADA) LTD - 2012 Good Corporate Citizen Award for
Financial Education and Empowerment


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